If your order has not yet been shipped from our warehouse, you may change or cancel it. However, once the order has been shipped, we are unable to make any changes or cancellations.

The shipping address should be updated before placing the order. Unfortunately, we cannot change the shipping address once the order has been placed. Additionally, any shipping costs incurred due to a change in the shipping address are the customer’s responsibility.

Yes, you can place an order over the phone during our normal office hours (PDT):

Monday to Friday: 7:30 AM – 4:30 PM

Yes, customers can return products if they change their minds, provided the following conditions are met:

• The product must be shipped back in its original packaging and unopened.
• Returned items must be in new condition, meaning they should be unused, undamaged, and in their original packaging. This includes all manuals, accessories, and any promotional materials that came with the product.
• Ensuring the item is in its original state helps expedite the return process and ensures fairness to both the customer and the retailer.

Please note that we may charge a restocking fee of up to 20%.

Yes, you can return a product if it is damaged during freight. Please note the following conditions for returning damaged products:

• The damage must be reported within 7 business days of receiving the product.
• All original packaging, manuals, accessories, and promotional materials must be included in the return.
• The product should be unused and in the same condition as when you received it.

Please contact our customer service team immediately upon discovering the damage to initiate the return process. We aim to resolve these issues promptly and fairly.

Yes, you can return a product if it is not compatible with your device. Please note the following conditions for returning incompatible products:

• The product must be returned within 30 days of purchase.
• The product must be in new condition, unused, undamaged, and in its original packaging. This includes all manuals, accessories, and promotional materials.
• A restocking fee of up to 20% may apply.

To ensure compatibility before purchasing, we recommend checking the product specifications or contacting our customer service team for assistance.

Unfortunately, No. The original packaging must be included in order for your return to be valid.

Yes! During the processing of your order, you will be given a tracking number that you can use in the designated shipping courier that is currently used.

Yes! Tier 2 Verified Members are eligible to received exclusive discount coupons that they can use when purchasing.

For now, we do not accept multiple payment methods but we are progressively developing our system and more features will be integrated in the future!

Yes! Tier 2 Verified members can receive such discounts. Tier 1 General members are only eligible to receive discounts if there is a promotion happening but they cannot receive exclusive discounts.

For the moment, we do not offer expedited shipping. In the future we are planning on adding more features so keep an eye for those.

No, we do not offer installation services but you can visit our EIDIM.com for AV installation services wherein we provide a total turnkey solution for you AV projects.

We only ship in the US.

Price matching is one of the features that we are still developing, in the future we can offer price matching.

You can check the status of your order by using the tracking number we have provided to you and use it in your corresponding shipping courier that is handling your product.

You can contact us through Email, Phone Number, and the Chat Box found in the bottom right. Visit the Contact Us page for the following information. Do not hesitate in contacting us through any of our channel of communication as we are more than happy to help and assist you in any way we can

We’re sorry to see you go. To unsubscribe, click the “Unsubscribe” link at the bottom of any newsletter email and follow the instructions. For feedback or assistance, contact our customer service team. Thank you for being part of our community.

The time frame of processing a refund is typically 5 to 7 business days.

The whole order processing typically takes about 7 to 10 business days.

Shipment duration may depend on the chosen shipping courier during order processing.

All of the information regarding the Return can be found here Return Policy

We currently ONLY accept bank card payments, but in the future we can be able to accept more payment options for purchasing products.