Refund Policy

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EIDIMSTORE Refund Policy

CUSTOMER SERVICE:

shop@eidimstore.com

CUSTOMER SUPPORT:

877.773.4346

Refund Policy and Instructions

Return Period

At EIDIM Store, we want you to be completely satisfied with your purchase. If for any reason you are not, you can return your AV product within 30 days from the date of delivery. This gives you ample time to test and evaluate your purchase.

Refund Request Form

If you need to request a refund, please click the button below to access our Refund Request Form. This form will guide you through the necessary steps and outline all the required documents and information you need to submit to ensure your refund request is accepted and processed smoothly. Be sure to provide all the requested details to avoid any delays in handling your request.

Product Condition

To ensure a smooth return process, please make sure that the AV products you wish to return meet the following conditions:

Unopened and Unused: The product must be in its original, unopened packaging and must not have been used or installed.
Original Packaging: Return the product with all original packaging, including accessories, manuals, and any promotional items included.
Like-New Condition: If the product has been opened, it must be in like-new condition, free from any signs of use or damage.
Non-Returnable Items: Some items are non-returnable, including customized products, software with broken seals, and items marked as final sale.

Shipping Fee Responsibility

Understanding who is responsible for the return shipping fee is essential:

Customer-Paid Return Shipping: If you are returning the product due to personal reasons, such as a change of mind, you will need to cover the return shipping costs.
Company-Paid Return Shipping: If the return is due to an error on our part, such as receiving a defective or incorrect item, EIDIM Store will cover the return shipping costs. Please contact our customer service team to receive a prepaid shipping label.

How to Initiate a Return

To initiate a return, please follow these steps:

Contact Us: Reach out to our customer service team at shop@eidimstore.com with your order number and the reason for the return.
Receive Authorization: Our team will provide you with a return authorization number and detailed instructions on how to proceed.
Prepare Your Package: Ensure the product is securely packaged in its original packaging, including all accessories and documentation.
Ship the Item: Use the provided prepaid shipping label or your preferred shipping method if you are responsible for the return shipping costs.

Refund Process

Once we receive and inspect your returned product, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method. Please note that shipping charges are non-refundable unless the return is due to an error on our part.

Nonreturnable Items

TVs, Combos, and Monitors (37″ and Larger): Once the packaging has been opened, these items must remain sealed to be eligible for return.
Computers and Computer Software: The original packaging must remain unopened and sealed to qualify for a return.
Digital Software Downloads: These items are non-returnable once purchased.
Consumable Items: Products like film, tapes, paper, bulbs, CDs, DVDs, and ink cartridges cannot be returned if opened.
Custom-Built or Modified Computers: Any computers customized or built to customer specifications are non-returnable.
Special-Order Merchandise: Items marked as special-order or labeled as nonreturnable on our website are not eligible for return.
Submerged Underwater Equipment: Any underwater gear that has been used underwater cannot be returned.
Educational Materials: Opened or unwrapped educational tapes and books are non-returnable.